NHTSA Complaint #11431922 — 2013 SUBARU OUTBACK

The contact owns a 2013 Subaru Outback. The contact stated that while parking the vehicle, the parking brake was applied, and the parking brake warning light was illuminated. The parking brake would not disengage when the contact attempted to drive the vehicle. The contact stated that the electric motor for the parking brake had failed. The contact crawled underneath the vehicle and rotated the electric motor 250 times as per the owner’s manual instructions. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and the contact was informed that the VIN was not included in a recall and referred the contact to file a complaint with the NHTSA. The failure mileage was approximately 80,000.