NHTSA Complaint #11431628 — 2016 KIA SOUL EXTERIOR LIGHTING:HEADLIGHTS

Complaint Details

ODI Number	11431628
Vehicle	2016 KIA SOUL
Component	EXTERIOR LIGHTING:HEADLIGHTS
Date of Incident	August 31, 2021
Date Filed	September 3, 2021
Mileage	52,080 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The contact owns a 2016 Kia Soul. The contact stated while driving 55 MPH, the headlights would intermittently fail to illuminate without warning. The contact made repeated attempts to adjust her headlights to no avail. Due to the failure, the contact stated that another vehicle in the opposite lane had attempted to pass the vehicle ahead. The other driver assumed that there was no vehicle in her lane of traffic and the contact was forced off the road to avoid a head-on collision with the other vehicle. The contact did not lose control of the vehicle and was able to resume normal driving. The contact also stated that the interior and dashboard lights would intermittently flicker on and off without warning. The dealer was notified, and the contact was informed that she had to pay a diagnostic fee to determine the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be serviced or diagnosed. The failure mileage was 52,080.

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