NHTSA Complaint #11431611 — 2012 FORD FUSION STEERING:ELECTRIC POWER ASSIST SYSTEM

Complaint Details

ODI Number	11431611
Vehicle	2012 FORD FUSION
Component	STEERING:ELECTRIC POWER ASSIST SYSTEM
Date of Incident	August 27, 2021
Date Filed	September 3, 2021
Mileage	74,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	VA

Consumer Description

The contact owns a 2012 Ford Fusion. The contact stated that while starting the vehicle and reversing, the steering wheel failed to turn. The service power steering message was displayed. The contact called the local dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified and referred the contact to the NHTSA. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 74,000.

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