NHTSA Complaint #11431541 — 2013 FORD EXPLORER

A significant clunk noise is present any time the steering wheel is used but worse when in reverse. The clunking is present when parked and the steering wheel is moved and while driving. If turning, the clunk is present and there is an involuntary slight but forceful pull of the wheel that has nearly caused an accident. Frequent instances with unusual handling and feels very unsafe, and after being evaluated at a local mechanic it was mentioned that there is a possible misaligned affecting the rear wheel and slight axel off set. It has been stated that if a fracture or bend is present that over time it will significantly diminishes steering control, and put my family at risk for an accident. My local Ford dealership, Bluebonnet Ford of New Braunfels Texas, refuses to assist despite the recent recall due to my VIN not being included in the recent release. I need assistance immediately to keep myself and children safe. I have poured thousands of dollars into this vehicle after sensor failure and AC/hose failure which was essential poisoning my family for months.