NHTSA Complaint #11431247 — 2016 MAZDA MAZDA6

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11431247
Vehicle	2016 MAZDA MAZDA6
Component	ELECTRICAL SYSTEM
Date of Incident	August 30, 2021
Date Filed	August 31, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

The vehicle infotainment system in this 2016 Mazda 6 no longer works and has what is called a rolling reboot. This seems a common problem with Mazda's based on a service alert SA-011/20 as well as a TSB 09-020/18. When broken I can't use the hands free to make or receive calls, nor can I modify preferences, service warnings, use the radio etc. The car is out of warranty and the part known as a connectivity master unit (CMU) is over $1000 including tax. I think Mazda should at least provide a replacement part for this very common problem, which effects many models.

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