NHTSA Complaint #11352930 — 2016 MAZDA MAZDA6

MY INFOTAINMENT UNIT IS IN A CONSTANT REBOOT. I CANNOT ACCESS MY CAR SETTINGS OR RADIO OR BLUETOOTH, AND THE REAR VIEW CAMERA IS NOT WORKING EVERY TIME. IT WAS FINE AND THEN IT WASNT. I TOOK IT TO THE DEALER AND THEY TOLD ME IT WOULD BE 1500 DOLLARS. I SEE A LOT OF PEOPLE WITH THIS PROBLEM IN MY RESEARCH. I THINK THIS SHOULD BE A RECALL BECAUSE IT IS A SAFETY ISSUE SINCE I CANNOT ACCESS MY CAR SETTINGS, MY CAMERA IS NOT WORKING AND MY ALERT FOR WHEN SOMEONE IS BEHIND ME IS ALSO NOT WORKING. I HAVE A VIDEO OF THE REBOOT. IT IS ALSO VERY DISTRACTING TO BE DRIVING WITH A COMPUTER THAT IS CONSTANTLY REBOOTING. THE SYSTEM IS REBOOTING WHEN THE CAR IS ON, WHILE DRIVING AND WHILE SITTING STILL. I REACHED OUT TO MAZDA WHO SAID IT IS NOT A RECALL YET BUT IF I PAID FOR THE FIX AND THEY DID CALL A RECALL I WOULD GET REIMBURSED. A 1500 DOLLAR FIX FOR RADIO IS RIDICULOUS AND A CAR THAT IS ONLY 4 YEARS OLD. THE COMPUTER MALFUNCTIONED IS MY ONLY GUESS AND THEY SHOULD HAVE TO REPLACE IT SINCE IT IS A SAFETY ISSUE AND MULTIPLE PEOPLE ARE HAVING THE SAME ISSUE. PLEASE HELP. I HAVE A SAFETY INSPECTION DUE AT THE END OF THIS MONTH AND IM NOT SURE IT WILL PASS.