NHTSA Complaint #11430477 — 2014 JEEP CHEROKEE

The contact owns a 2014 Jeep Cherokee. The contact stated while driving 60 MPH, an abnormal grinding sound was coming from the engine as the vehicle independently downshifted. The contact also stated that the 4WD warning light illuminated on the instrument panel. Despite the failure, the contact was able to resume normal driving operation and drove the vehicle to the dealer. The contact was informed by the dealer that the transfer case had failed and needed to be replaced. The contact stated that the same failure had occurred with her vehicle prior, however, the vehicle was serviced under NHTSA Campaign Number: 20V343000 (Power Train) which she linked to the recent failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 79,000.