NHTSA Complaint #11430438 — 2011 FORD ESCAPE

The contact owns a 2011 Ford Escape. The contact stated while his wife was driving 4-5 MPH and making a turn, the vehicle lost power steering functionality and drove off the road into the grass. The vehicle was taken to an independent mechanic and the contact was informed that the power steering module needed to be reset. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered under recall. The contact stated the failure was like NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was approximately 85,000.