NHTSA Complaint #11430418 — 2016 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11430418
Vehicle 2016 KIA SOUL
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NH

Consumer Description

On/around August 13, 2021 I went to get an oil change and Safety recall performed for the 1.6L engines to protect it from excessive connecting rod bearing damage at a Kia Dealer. It was performed in the AM drove it pretty much all day. the next morning 8.14.21 in the AM drove it for roughly 1hr parked then decided to move the car out of the sun the car would not start. I could put it in the ACC and ON positions to work the radio and windows etc. but it would not start. I was there for 1.5 hrs. then I tried the car again and it started as if nothing was wrong. I drove it for 1 week no issues, then on 08.21.21 I was waiting at a red light when the light turned green I could not move as the car shut down with no warning or warning lights. I put the car in park and then tried turning on the vehicle again it started no issues, I was nervous and scared because we, my daughter and I, were at a very busy intersection not knowing if the car was going to start again. On 08.22.21 I tried starting the car and it took a while for it start as well but started. On 08.23.21 I called the KIA dealer and let them know what happened and took it to them on 8.24.21 in the AM. They were not able to replicate the problem but adjusted the values and said that there were no shut off codes indicated and that was a good sign. I was able to drive it all morning then at 3:15pm it would not start then at around 4:45pm I tried it again and the car started. When it started the stability control light was on and pressing the button to turn it off would not turn it off. I drove it about 5 minutes parked it turned the car off, when I started the car again the stability control light did not come on. I drove it around for a little then called a different KIA dealer and explained the situation so I dropped the vehicle off to the dealer on 8.24.21 in the overnight drop where it currently is where they are charging 139 dollars to diagnose the problem the car has approx 162329 miles

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