NHTSA Complaint #11430296 — 2014 FORD FUSION

ELECTRICAL SYSTEM issue reported to NHTSA

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Fire

Complaint Details

ODI Number	11430296
Vehicle	2014 FORD FUSION
Component	ELECTRICAL SYSTEM
Date of Incident	August 18, 2021
Date Filed	August 24, 2021
Mileage	N/A miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

The charger for the plug-in hybrid component of the vehicle started a fire that damaged my property and vehicle. Ford failed to provide a replacement of the recalled charger, including when vehicle was at dealerships, despite my request at the time. Had I not noticed the fire immediately, it likely would have been catastrophic. Fortunately, I was able to use all of a full fire extinguisher to put it out. I contacted Ford about this matter and was told by their corporate customer service that they had no information or assistance of any kind to provide me. I requested a manager call me however I have not received a call back.

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