NHTSA Complaint #11429788 — 2013 FORD EXPLORER

The contact owns a 2013 Ford Explorer. The contact stated that while she was reversing out of a parking space, the steering wheel inadvertently failed to respond and became increasingly difficult to maneuver. The warning message "Power Steering Assist Fault" appeared on the instrument panel. The traction control warning light was also illuminated. The contact stated he was able to forcefully maneuver the steering wheel and drove the vehicle to his residence. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer was made aware of the failure and informed the contact that he would be responsible for the cost of the repair as the vehicle was out of warranty. The manufacturer was made aware of the failure and referred the contact to the dealer for diagnostic testing. The vehicle was not repaired. The failure mileage was 118,729.