NHTSA Complaint #11429104 — 2020 SUBARU OUTBACK

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11429104
Vehicle	2020 SUBARU OUTBACK
Component	VISIBILITY/WIPER
Date of Incident	July 13, 2021
Date Filed	August 14, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

A Small rock hit my windshield and the windshield instantly cracked. Subaru said the windshield was not covered under standard warranty and recommended a local glass company. The windshield was replaced with another Subaru windshield that cracked 3 days later while the car was parked inside my closed garage. The second windshield never got hit by anything - it just cracked for no reason. The glass company said it was a stress fracture. The initial fracture was right across my line of sight, making it difficult to see. The fracture continued to spread and new cracks were developing. I now have a third windshield on a car that is one year old.

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