NHTSA Complaint #11427959 — 2014 FORD FIESTA

While I was driving on the interstate I was needing to shift into 5th gear, but it wouldn’t take the shift. I had to drive in the lower gears and it caused backup because I was on a toll road but couldn’t pick up speed. When I got to my destination, I realized I no longer had reverse. Mechanic says the transmission needs to be replaced bc it’s too expensive and difficult to fix, but we can’t find a transmission to fix it. He said he got it to go into 5th and reverse, but they don’t work.