NHTSA Complaint #11427390 — 2018 TESLA MODEL 3

Approximately two months before the incident, I started having occasional clicks/clunks/creaking noises when turning the steering wheel at low speeds. By the time I got an appointment and took it to a Tesla service center (Nov 4, 2020), they couldn't reproduce and didn't care to check the suspension beyond a test drive. The noise gets worse, and I schedule another appointment for Dec 16, 2020. During this time, the noise gets even worse, and the car suffers from occasional suspension vibration & shaking. Additionally, the symptoms start to manifest at higher and higher speeds. On Dec 13, 2020, the entire front suspension started to shake at around 35 mph which continued for ~10 seconds until I slowed down. This was just as I left home. I pull over and see the bolts attaching the lower control arm to the subframe on the front passenger side completely loose. Photos attached. If the front suspension had detached where there was more traffic and/or at higher speeds, I could have been in a terrible accident.