NHTSA Complaint #11426885 — 2018 TOYOTA C-HR

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11426885
Vehicle	2018 TOYOTA C-HR
Component	ENGINE
Date of Incident	July 28, 2021
Date Filed	July 28, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

Transmission failed on a well maintained CHR at 80k miles. The noise started as a low hum and got louder and louder. When we brought it in for a diagnostic test, the dealer told us the transmission went bad and the repair was 9k. The car is out of their warranty so they refuse to replace the transmission. The transmission is faulty and it’s failure had nothing to do with the car’s maintenance. Forums online have shown this as a known problem. Toyota has not recalled this dangerous transmission. The failure started when we were in warranty, we just didn’t know it was the transmission. We replaced breaks and put a new set of tires thinking this could be the issue. Toyota is failing to make good on their promise for safe and reliable cars. It’s basically a lemon and sadly, we are not alone in the disappointment of Toyota not recalling this car for bad transmissions.

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