NHTSA Complaint #11426836 — 2016 KIA SOUL ENGINE

Complaint Details

ODI Number	11426836
Vehicle	2016 KIA SOUL
Component	ENGINE
Date of Incident	July 28, 2021
Date Filed	July 28, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

The check engine light is indicating catalytic converter issues. I took it to the mechanic and he is describing the exact problem as found in recall 19V120000. He measured 900-degree exhaust gas temperatures on one side and 500 degrees on the other. The catalytic converter has subsequently been damaged. The Kia dealership is telling me that there is no open recall under the VIN number for my vehicle yet my vehicle is having all the problems as indicated in the aforementioned recall. I'm afraid that this car will catch on fire. What are my options if the dealership refuses to repair this problem as a recall item although my vin number is not listed?

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