NHTSA Complaint #11425901 — 2019 JEEP CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11425901
Vehicle 2019 JEEP CHEROKEE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

Aug 29,2019 I purchased a 2019 Jeep Cherokee Latitude new from Town Chrysler Jeep of Wenatchee WA. Shortly after I had several issues with the vehicle. My main concern is at times we are not able to accelerate when needed w/no warning. I brought the vehicle in to the dealership . I was told no codes were stored and sent away . This has happened to my family and I several times almost causing us to get into collisions. The last incident occurred May 5th, 2021 again not able to accelerate when I needed. We have jeopardized our safety as well as the publics too many times. I again took the vehicle into the dealership and demanded them to figure out the issue again, as we are not safe driving it. The General manager Clayton was in contact with the Chrysler Corporation and the star technician. Clayton requested buy back of the vehicle. They declined his request so I filed a case #, I again stated my concerns for safety which now brings us to day 77 and the vehicle still sits at the dealership. They only drove it 46 miles, when I was told it was being driven daily. Unacceptable, I told the dealership as well as my case worker that at times I could go 2 months w/out incident , there is no warning what so ever, and only driving the vehicle 1.67 miles per day is not taking this malfunction seriously. This is not going be enough driving to "duplicate" the issue. Unfortunately I ended up leaving the vehicle on the lot and purchasing a different one as we have a surgery coming up on July 30th and needed my focus to be on family. I still have concern for public safety if this vehicle is resold. I expressed this many times to Corporate as well the dealership. I no longer own the the vehicle I took the loss for safety but I feel the need to continue to express my concerns. I also want to add how poorly I was treated by Corporate which was completely unnecessary . Thank you for your time !

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