NHTSA Complaint #11425635 — 2018 FORD F-150 ELECTRICAL SYSTEM

Complaint Details

ODI Number	11425635
Vehicle	2018 FORD F-150
Component	ELECTRICAL SYSTEM
Date of Incident	January 25, 2021
Date Filed	July 20, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

Complete failure of the Sync 3 Advanved Program Interface Module (APIM). Recall available up until 2017 model year, 2018 needs to be included. I purchased my vehicle used in August 2019 with 28,000 miles and had problems with the APIM from the start. Dealer refuses to replace. Problems include: -Device will not update firmware over Wi-Fi or USB flash drive. -None of the official Ford Sync mobile apps on iPhone will connect to APIM. -Resuming music from USB flash drive frozen in memory from same song and time every time I start the car even after playing many songs ahead. -Turning off the vehicle loses the current clock time. -Driving durring the day with headlights off, screen randomly goes black into night mode. Dealer quoted me $1008 to replace APIM, not gonna happen. I researched prices online and can purchase this and do it myself for less than $300 but, I shouldn't have to.

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