NHTSA Complaint #11425318 — 2019 TOYOTA HIGHLANDER

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11425318
Vehicle	2019 TOYOTA HIGHLANDER
Component	UNKNOWN OR OTHER
Date of Incident	July 12, 2021
Date Filed	July 18, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

I purchased this vehicle in March 2020. I specifically asked if it had been a rental car. Having worked in the rental car industry, I know how hard people are on rental cars so I absolutely did not want one. I checked the Carfax and it was completely clean. I purchased this vehicle and a few months later noticed a sticker under the rearview mirror that was an Avis/budget sticker. Still, the Carfax never said it was a rental car. Today I'm cleaning out the glove box and registration falls out from the previous owners: Avis Budget in NJ. So this is confirmation that this car absolutely was a rental car at some point and your Carfax failed to disclose that.

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