NHTSA Complaint #11425148 — 2013 FORD EXPEDITION

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11425148
Vehicle 2013 FORD EXPEDITION
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MO

Consumer Description

While I was driving my vehicle on the highway it just downshifted from 5th gear to a much lower gear causing my vehicle to come to an almost complete stop in traffic. Also my speedometer quit working and my vehicle transmission was stuck in the lower gear. I had to pull off on the shoulder during traffic and avoid being hit by another car. I was able to turn the vehicle and then restart it to get the transmission to shift into another gear. I was fortunate enough to be able to get home but that did not correct the issue Ford created to my and my family's safety. Ford knows this is an issue and had a recall out there for the issue but because my vehicle is out of the mileage for the warranty they will not repair the issue at their cost. The dealership confirmed the issue is the same as the recall-- replacement of transmission molded leadframe is necessary. Ford will not cover the repair cost because it is out of the mileage and also the extended date 11/30/2019.

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