NHTSA Complaint #11424757 — 2011 CADILLAC SRX

My headlight assemblies would get condensation and cause the bulb to become dim or burn out. Had to replace bulbs several times but still difficult to see 20 ft in front of me when driving the dark roads in north west New Jersey. Was told it was a known issue and to drill holes in the back of the headlight, which I did not do since I didn't want to damage the assemblies. The cost to replace both assemblies would have cost me at least $2000.00 or more which I did not have. I replaced the assemblies with aftermarket ones and had them installed by my mechanic. I than received the letter from Cadillac that they would reimburse us. I filled the paperwork and sent all the documentation. Never hear back for months so I followed up and was told I was missing the vin # on the receipts. I resubmitted the documents with the vin # and again waited. Made 2 more calls one said it was bring processed and should get a check in 90 days the second told me it was still being processed. Waited again for my check and still nothing 2 more phone calls and the second one has now said it was declined. When I ask to speak to a supervisor I was told there was no one there. I asked for a phone # to call someone and again was told there was no # to be given. I kept trying to speak to someone and finally the women told me she was done with our phone call and hung up on me. I don't know what or who to speak with to get this resolved. I am out $1000.00 for a know safety issue. If I hadn't replaced my headlight assemblies I would not be able to drive my car at night. Please contact me and assist in any way possible. Thank you for your time and consideration in helping me