NHTSA Complaint #11424705 — 2021 SUBARU OUTBACK
VISIBILITY/WIPER issue reported to NHTSA
Complaint Details
| ODI Number | 11424705 |
| Vehicle | 2021 SUBARU OUTBACK |
| Component | VISIBILITY/WIPER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | OR |
Consumer Description
Windshield spontaneously cracked where the mirror was atached to the glass. There is a concave indentation where the mirror was attached and we found the mirror hanging by a wire and small glass pieces on the dash. Temps were in the low 90s. No one has modified or put any unusual pressure on the mirror, no decorations were attached. The outside of the glass has no chips or cracks anywhere in the glass which was confirmed by the local Safelite dealer. This vehicle was purchased new on May 7, 2021. Location of incident was Temecula, CA. I asked the local dealer to repair under warranty and was told that there is no manufacturer warranty on glass. Obviously having your windshield spontaneously crack and the rearview mirror falling off would be a distraction at highway speeds.
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