NHTSA Complaint #11424383 — 2003 CHEVROLET SILVERADO 2500 STEERING

Complaint Details

ODI Number	11424383
Vehicle	2003 CHEVROLET SILVERADO 2500
Component	STEERING
Date of Incident	July 12, 2016
Date Filed	July 12, 2021
Mileage	115,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

The contact owns a 2003 Chevrolet Silverado 2500. The contact stated that while driving at various speeds, the power steering failed causing the steering wheel to become hard to maneuver. The contact heard an abnormal sound coming from the hydro boost area when the brake pedal or accelerator pedal were depressed. The vehicle was taken to the dealer and diagnosed that the intermediate shaft was faulty. The intermediate shaft was replaced however, the failure recurred. The contact requested the dealer to replace the power steering pump but the dealer informed the contact that the failure was caused by the power steering pump. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 115,000.

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