NHTSA Complaint #11424309 — 2020 SUBARU OUTBACK

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11424309
Vehicle 2020 SUBARU OUTBACK
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NE

Consumer Description

Today, 7/11/2021 my 3rd OEM Subaru windshield cracked spontaneously, while driving. All windshields were replaced at Beardmore Subaru, in Belleville, NE using Subaru replacement windshields. In all instances the windshield has cracked spontaneously without impact on either the passenger side or at the bottom of the windshield, near the middle. The cracks continue to propagate quickly while driving or when parked overnight, until the crack terminates on the side opposite the crack. This spontaneous cracking, is a safety hazard in that it not only compromises the integrity of the glass, but also can affect the Subaru EyeSight safety vision system, by impairing camera view thru the windshield if a crack propagates through the cameras field of view. This new instance means that in less than 10,000 miles I have had 4 windshields in this car. I have never had this occur on any vehicle I have owned previously, nor to our 2017 Outback. This appears to be a defect in Subaru OEM glass or the specifications Subaru has engineered for the 2020 and up Outback global platform.

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