NHTSA Complaint #11424231 — 2019 GMC TERRAIN ELECTRICAL SYSTEM

Complaint Details

ODI Number	11424231
Vehicle	2019 GMC TERRAIN
Component	ELECTRICAL SYSTEM
Date of Incident	February 3, 2021
Date Filed	July 10, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

*Service Transmission message and vehicle goes into neutral. *Vehicle loses power, almost got rear ended by an 18 wheeler when trying to pull over to the shoulder of the highway. *Yes, LaFontaine of Ann Arbor, MI confirmed *Inspected by LaFontaine of Ann Arbor, MI - Cust states the service transmission message light is coming on and the vehicle goes into neutral and stalls, service ll wheel drive message coming on, traction light coming on, customer going about 74 mph and the speedo gauge dropping out, low fuel light coming on even though it has fuel. Per DMA and GM Executive the repairs will be covered 100 %, send DMA pre approval and PET. There is a broken or loose communication wire intermittently disconnecting and causing multiple modules to fault. Could not find broken wire. Request # 9-6483892482 replaced engine harness OP 4069760 ST Time. 8.3 hours Per PET, DMA Pre Auth. *Yes, warning lamps, messages were on the dash

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