NHTSA Complaint #11640760 — 2019 GMC TERRAIN

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11640760
Vehicle 2019 GMC TERRAIN
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

Service parking brake comes on, steering reduced. Problem reoccurring often, but intermittently. Actuators malfunctioning causing many sensors to fail off and on. Huge safety concern for myself, my riders, and anyone else on the road. When this happens my car has to “think” to move unless you clear the pop up message. Check engine light comes off and on at its leisure. When steering reduced comes on the car will not move until ready. This is clearly affecting electrical things as when I shut power off to other supplies it sometimes becomes more frequent as well as less frequent. The car does not understand what to do as its computers are confused at what the problem is, as the problem does not consistently happen. I have print outs of one time I caught it with failing actuators. I refuse to go to the dealership as I’m told “oh the problem isn’t happening now.” Which negates safety of all people on the roadways. You’re more than welcome to inspect. Though I will be present as I refuse to be told there’s no problem. As previously stated this happens when it wants to happen, but again I’ve caught the issue and can supply information.

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