NHTSA Complaint #11715704 — 2019 GMC TERRAIN
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11715704 |
| Vehicle | 2019 GMC TERRAIN |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | AL |
Consumer Description
My family and I were returning home from vacation in another state, and while we were driving on the interstate, an alarm popped up on the DTC stating ruduced engine power. I tried to start slowing down so I could take the next off ramp and could not push the brake pedal in. I had absolutely no brakes trying to slow down from interstate speed. I was able to pull into a gas station parking lot while avoiding other vehicles. I was very lucky not to get in an accident. I had to have it towed to the nearest service center and was charged nearly $4000 for repair. The car has not ran right since we recieved it back. I called them back to let them know and was told the only way I would not have to pay to have it looked at was to bring it back to them. That shop was four and a half hours away from my house. The car was less than twenty miles out of the warranty when it broke down (nine miles to be exact), then they lied on the the paperwork and put the milage after they test drove it.
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