NHTSA Complaint #11424000 — 2014 TOYOTA HIGHLANDER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11424000
Vehicle	2014 TOYOTA HIGHLANDER
Component	STRUCTURE:BODY
Date of Incident	December 2, 2019
Date Filed	July 8, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

The power back door is inoperative or stops during operation when the weather is cold. I moved to Oregon from Southern California in the spring of 2019. The problem started in the winter of 2020 & again in 2021. I looked it up and found a cars.com article that stated it was a problem and to call the dealer. I called Toyota and they didn't have it as a recall.I called the dealer in 2020 and they said they had never heard of the problem. I didn't take the vehicle to the dealer during Covid. I just went through another winter of dealing with a back door that would not operate properly.

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