NHTSA Complaint #11423942 — 2013 FORD TAURUS

The contact owns a 2013 Ford Taurus. The contact stated that they attempted to start the vehicle after the vehicle had been parked however, the vehicle failed to start-up. The vehicle revved for 10-15 seconds but failed to start. During the failure, the key ceased in the ignition until the engine stopped revving. The contact was then able to remove the key from the ignition. The contact stated the failure recurred twice. The vehicle was towed to a certified mechanic who diagnosed that the fuel pump failed and needed to be replaced. The contact then had the vehicle towed to the dealer who confirmed the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 85,251.