NHTSA Complaint #11338479 — 2013 FORD TAURUS

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER SEVERAL ATTEMPTS WITH THE CHECK ENGINE WARNING LIGHT FLASHING INTERMITTENTLY. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE) WHICH SHE LINKED TO HER FAILURE. THE CONTACT CALLED KENT PARSONS FORD (1400 SHEPHERDSTOWN RD, MARTINSBURG, WV 25404) WHERE SHE WAS INFORMED THAT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND WAS GIVEN THE SAME INFORMATION AS THE DEALER. THE MANUFACTURER THEN REFERRED THE CONTACT TO NHTSA FOR FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 174,000.