NHTSA Complaint #11423941 — 2013 HYUNDAI VELOSTER

The contact owns a 2013 Hyundai Veloster. The contact stated while her husband was driving approximately 20-25 mph, he heard an abnormally loud sound coming from the vehicle. The vehicle started to shake with the check engine warning light illuminated. The contact stated her husband was able to pull to the side of the road, where he noticed that smoke was coming from under the hood. Additionally, there was oil leaking from the engine. The vehicle was towed to an independent mechanic, who diagnosed that there was a large hole in the cylinder block. The fire was started due to a mixture of fuel and oil. The contact was informed by the mechanic that the failure was related to NHTSA campaign number: 19V204000 (Electrical System, Engine) however, the recall repair was already completed on the vehicle. The vehicle was towed to the dealer who diagnosed that the failure was not related to the recall. The manufacturer was made aware of the failure and informed the contact that she was responsible for the cost of repair since the vehicle was out of warranty. The approximate failure mileage was 69,204.