NHTSA Complaint #11423599 — 2020 KIA SOUL ENGINE

Complaint Details

ODI Number	11423599
Vehicle	2020 KIA SOUL
Component	ENGINE
Date of Incident	May 5, 2021
Date Filed	July 6, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

My car has been at Classic Kia in Beaumont TX with the exception of 2 days since May 5. It stalled and died repeatedly. They said they fixed it and I picked it up may 19th. It died 20 miles down the road and warning light came back on...service engine soon. I returned it to them May 21 and they still have it. They say metal shavings are in the oil. I am hamstrung without a car. I don't think they have mechanics that know how to fix it. I called Kia Corp. June 7. They said they'd call Classic Kia and call me back. They have still not called me back. Please help me. Nobody should take two months to repair factory recalls!

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