NHTSA Complaint #11423336 — 2013 TOYOTA HIGHLANDER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11423336
Vehicle	2013 TOYOTA HIGHLANDER
Component	STEERING
Date of Incident	June 12, 2021
Date Filed	July 3, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

- The car was purchased in 2015 used and the steering wheel has made a clunking sound when turning a hard sharp left or right since the day of purchase -While on a road trip of approximately 3,000 miles round trip in June 2021 the steering wheel was adjusted to accommodate my husband's height. It became very loose, with it finally dropping into my husband's lap on the last day of our trip-it was difficult to steer the car -We brought the car in to our dealership the following day where they confirmed we needed a new steering column-the car has not been involved in any accidents nor have the air bags employed -Other than the "clunking" sound there has never been any previous warning that the steering wheel would disengage while driving.

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