NHTSA Complaint #11689466 — 2013 TOYOTA HIGHLANDER

2013 Toyota Highlander Limited sunroof drains continue to back up and dump water into the front and rear cabin, causing electrical issues and mold if not addressed immediately. Also the factory-installed roof rack mounting holes allow water to enter the cabin, causing damage to the headliner, which could fall down while driving. Water also collects in the floorboards in both the front and rear and the third row. This water damage causes rust of metal parts on the seats and inside the cabin, which impacts the seat belts and seat hinge points. Toyota refuses to recall models with this issue and lets owners pay out of pocket for repairs while the issue continues to affect the electrical, braking, mold, rust, unprotected metal seat components, and more. This vehicle has been in the shop 4 times for this same issue in 2025 alone.