NHTSA Complaint #11423220 — 2016 HYUNDAI VELOSTER

Brakes intermittently malfunction - when issue occurs, brake pedal will loosely sink to floor without slowing the car down and will only engage suddenly when the pedal is pressed all the way to the bottom. Safety of driver, other drivers, and pedestrians are put at risk because the car cannot be reliably stopped. In the latest incident, the driver could not get the brakes to engage and had to swerve the vehicle into the sidewalk to avoid pedestrians. The malfunction occurs randomly, mostly in stop-and-go situations (traffic, stop signs, parking lot, traffic lights, etc.). Malfunction has persisted for the last 8 months. There has been 3 attempts to fix by the dealership from which the car was purchased - replacing brake pads and rotors, flushing the brake line, and replacing the ABS system. The dealership was able to replicate the issue. The issue has returned after every fix attempt and vehicle is with the dealership for a fourth attempt. No warnings or messages have come up from the vehicle to indicate the issue.