NHTSA Complaint #11422958 — 2012 FORD F-150

GOING DOWNHILL LAST NIGHT IN 5 PM TRAFFIC AND MY TRUCK SHIFTED INTO 1ST GEAR BY ITSELF AND WOULD NOT SHIFT INTO A DIFFERENT GEAR. I COULD HAVE BEEN KILLED LET ALONE SOMEONE COULD HAVE REARENDED ME AND THERE WOULD BE A SAFETY ISSUE LET ALONE MAYBE ANOTHER DEATH. I PUT ON MY FLASHERS RIGHT AWAY, PULLED TO THE SIDE OF THE ROAD, SHUT THE TRUCK OFF FOR A FEW MINUTES. GATHERED MY THOUGHTS TURNED IT BACK ON AND DROVE ON THE SHOULDER FOR A WAYS, AND THE TRUCK WENT INTO GEAR NO PROBLEM. THEN I HAD TO STOP AT THE STORE, SHUT THE TRUCK OFF, STARTED IT WHEN I GOT BACK IN AND IT WOULDN'T SHIFT OUT OF FIRST GEAR. AGAIN A MAJOR SAFETY HAZARD. NO WARNING LIGHTS OR MESSAGES - I DO HAVE VIDEO OF LAST NIGHTS OCCURRENCE. THERE ARE MANY FACETS TO THIS PROBLEM. I KNOW THAT THERE IS A CUSTOMER SAFETY NUMBER THAT IS RELATED TO THIS HOWEVER MY TRUCK HAS JUST OVER 150000 MILES. I TOOK IT INTO FORD THIS MORNING AND ALSO TALKED WITH NATIONAL FORD CUSTOMER SERVICE AND THEY SAID 10 YEARS OR 150000 MILES. ACTUALLY 2 DIFFERENT REPRESENTATIVES TOLD ME 2 DIFFERENT THINGS, ONE TOLD ME IT IS COVERED AND THE 2ND TOLD ME IT IS NOT COVERED. MY TRUCK HAD 149000 MILES ON IT WHEN I BOUGHT IT, SHORTLY AFTER IT WAS STOLEN OUT OF MY DRIVEWAY, AND WHEN I GOT IT BACK IT HAD UMPTEEN THINGS WRONG WITH IT, SO IT HAS BEEN IN THE MECHANIC SHOP AND BODY SHOP MORE THAN I HAVE HAD IT. HAD I KNOWN THAT THERE WAS A SAFETY ISSUE I COULD HAVE HAD IT FIXED BEFORE IT WAS STOLEN.