NHTSA Complaint #11496538 — 2012 FORD F-150

The contact owns a 2012 Ford F-150. The contact stated that while driving approximately 70 MPH, the transmission downshifted from 7th to 6th gear, without warning. The contact pulled to the side of the road and shifted the vehicle into park(P) then back into drive(D). The contact stated that the transmission then selected 5th gear remained in 5th gear. The wrench warning light then illuminated. The contact stated that after arriving home, the vehicle went into LIMP Mode. The contact was able to clear the codes and the vehicle operated as needed. The contact stated that the transmission continued to slip, causing the contact to continually clear the codes to drive the vehicle. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the lead frame needed to be replaced. The contact related the failure to Customer Satisfaction Program: 10201087 (Power Train). The vehicle was not repaired due to the contact needing to clear the codes in order to drive the vehicle to the dealer; however, removing the trouble codes would prevent the dealer from performing the Customer Satisfaction Program. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 145,000.