NHTSA Complaint #11422748 — 2016 FORD EXPLORER

The electronic door clocks are continuously failing where the door cannot be opened in an emergent situation. On 6/24/20 the front driver door latch had to be replaced and on 03/21/21 the left rear door latch had to be replaced. Presently the right rear door latch is not operating and the vehicle has been scheduled for service on 7/9/21.. When these locks fail you are unable to open the doors unless you can reach the lock to pull up. In an emergency such as a crash or fire this failure can be fatal. It appears that there is a design flaw or defect with these locks. Review of internet blogs reveal this may be a common unreported problem that needs immediate attention. In the event there are emergent circumstances requiring the removal of a child or elderly this may be tragic.