NHTSA Complaint #11685256 — 2016 FORD EXPLORER

The contact owns a 2016 Ford Explorer. The contact stated that while driving in the rain, water leaked inside the vehicle from the dome light. No warning lights were illuminated. The contact stated that the moonroof failed to function as intended and was no longer able to be opened. The contact stated that there was mold on the front driver's side and front passenger's side seats, as well as inside the cupholders. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. However, the contact was informed that the moonroof assembly needed to be repaired. The contact had a friend inspect the vehicle and found a burnt wire underneath the steering wheel unit. The manufacturer was notified of the failure. The failure mileage was approximately 153,000.