NHTSA Complaint #11422660 — 2014 NISSAN ALTIMA

Twice in 2 months my hood popped opened while driving on the interstate with my family in the car. The second time it popped open I was in the HOV lane which consisted of only one lane so it was quite the scare especially because there was no where safe that I could pull over. I took it to the car dealer shortly after the incident occurred and they maintenance the secondary hood latch but never did anything to the primary hood latch which should have never had opened especially while I was driving. I put in a claim with Nissan regarding the primary hood latch disengaging on its own two times in 2 months. I specifically told them numerous times that I do not feel safe driving my car anymore in that I would like to be financially compensated because now I have to go out and purchase another vehicle. I explained to them that I did not plan on buying a new car especially because my Nissan only had 77,000 MIles on it and was paid in full. I had also told them that I'm on a fixed income and having to purchase a new vehicle along with taking on car payments would cost me and my family a tremendous financial hardship. As of today Nissan has not done anything to compensate me. They are saying that I must have accidentally disengaged the primary hood latch both times the hood popped open.