NHTSA Complaint #11422622 — 2017 FORD FOCUS

I have had a problem with my Ford Focus for months. The car jerks, rattles and shakes when I am driving it. I have taken it back to Ford three times. January 2021, I attempted to get an appointment at Autonation Ford on Phillips Highway Jacksonville, FL. I was told that their repairman had COVID-19 and they could not service my car. I called again and was told that their transmission service man quit and that I had to take the car to Autonation Ford in Orange Park on the other side of Jacksonville. Time 1) I took the car to the dealer in Orange Park on March 16, 2021. They told me that it met specifications and they would not fix it under warranty. Time 2) April 14, 2021, I took it to Autonation Ford in Orange Park. I was told the same story. Time 3) June 17, 2021, I took it to Autonation Ford on Phillips highway In Jacksonville, FL. June 19, 2021, My husband [XXX] talked to the general manager [XXX]. He said he would get back to him in writing. He hasn’t. June 21, 2021, I talked to [XXX], the service person at Autonation Ford on Phillips Highway. He said I could pick up the car. He also said that the invoice wasn't complete and he would e-mail it to me. So far, I haven't received it. June 22, 2021, My husband [XXX] contacted Ford Customer Care and obtained a case number from [XXX]. ([XXX]) She said she could not at that time contact [XXX], but she would continue to attempt to contact him and get back to [XXX]. Attempts to contact her at [XXX] and get a written response have also failed. Each time I have been told that it is within specification and fixing it is not under warranty. I also have been told that it can be fixed now if I pay for it. The cost was estimated at $3,000. When it jerks jerks and shutters, it startles me and distracts me from attention on controlling the car. This condition is not safe. I am now mainly using my husband's Tesla. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).