NHTSA Complaint #11422334 — 2019 TOYOTA HIGHLANDER

I was driving my car on a major intersection. The light turned green and I proceeded to make a left turn onto a major street. As I made it onto the street a warning came up that said "Hybrid system malfunction" and my car immediately started decelerating even though I had the gas pushed. I was able to sway to the right into a parking lot and stop the car before it stopped. My daughter was in the back seat at the time when the car failed and since we were in the middle of accelerating to get onto the major street when the car started decelerating, the cars behind me had to hit brakes/change lanes. I had the car towed to the closest Toyota dealership. They diagnosed it as a failed fuel pump. I looked up the issue and saw that Toyota had a recall on fuel pumps. I told them I wanted the improved fuel pump replacement. They informed me that my car was a Toyota Highlander Hybrid and my fuel pump was different than the recalled Toyota Highlander fuel pump and was not on recall. They replaced the failed fuel pump with the same product and assured me that the car was safe to drive and my fuel pump just failed and was not on recall.