NHTSA Complaint #11421781 — 2013 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11421781
Vehicle 2013 FORD EXPLORER
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State DC

Consumer Description

On, June 19, 2021 I was driving back home from a Father's Day fishing excursion in Morehead City , NC, about 4 hours in my 5 hours and 40 minutes drive back home, my power steering light lite up on my dashboard, I felt my steering wheel starting to get a little tighter on my turns, so I found the nearest Auto Zone, looking to buy some power steering fluid , but before going inside, I lifted up my hood, to look for my power steering tank, I could not find one, so I went to my Ford manual book and found out, it was an electric power steering system. Since I was 1 hours and 40 minutes from being home, after I drop my brother in law off at his home in Arlington, Va. He had gotten sea sick on the boat and was in bad shape, so I left my truck running, then I made it home to my girlfriend house in White Plains, MD, I got up on June 20th, 2021, and started my truck up, and I could not turn my steering wheel at all, so I called my Travelers roadside assistance, for a tow truck, and they delivered my truck to Ford Dealership in Waldorf, MD. I waiting on them to call me back today, they was busy yesterday.

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