NHTSA Complaint #11421115 — 2018 TESLA MODEL S ELECTRICAL SYSTEM

Complaint Details

ODI Number	11421115
Vehicle	2018 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	March 1, 2019
Date Filed	June 16, 2021
Mileage	20,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

The contact owns a 2018 Tesla Model S. The contact stated while driving at various speeds, the instrument cluster and home screen was intermittently inoperable. The contact called a service center on several occasions and was informed that the failure was linked to a software update and a full onboard computer folder. Despite the repair, the failure persisted. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 20,000.

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