NHTSA Complaint #11420924 — 2017 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11420924
Vehicle	2017 KIA SOUL
Component	ENGINE
Date of Incident	June 11, 2021
Date Filed	June 14, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

Beautiful morning only 72 at the time been driving for only about 15 mins. Pressed the gas and the car didn't do anything . I took my foot off and tried again this time I heard a shattering of glass? In the engine and the knocking started. I only drive it a block before I stopped and turned the vehicle off. Opened the hood checked the oil and it was empty. Nothing dripping under the car no smoke except from the area you add oil. Added oil tried again started still knocking towed It to the mechanic. I was told I have to replace or rebuild the engine. Like many I still have a loan payment and the cost of the repair is more than the cost of the note. Asked from help from insurance its not covered. Asked for help from the service department at the dealer they offered to sale me a new vehicle. Talking to an attorney now. There were no indications that there was anything wrong with the car and the engine is blown??? With correct maintenance.

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