NHTSA Complaint #11420370 — 2012 TOYOTA PRIUS

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11420370
Vehicle	2012 TOYOTA PRIUS
Component	UNKNOWN OR OTHER
Date of Incident	January 29, 2021
Date Filed	June 9, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Three doors stopped opening and closing with the remote key and inside lock/unlock buttons in a span of three weeks. Not able to open and close the door with the remote key or lock/unlock button is a safety risk. Toyota confirmed that all three door lock actuators failed. Each one costs $800 to replace with a total cost of $2400. It is inspected by Toyota dealership, Toyota 101, 386 convention way, Redwood City, 94063. The car had only 36,448 miles. The problem appeared all of a sudden. First one lock failed. Soon all three locks failed.

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