NHTSA Complaint #11419637 — 2017 HONDA PILOT

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11419637
Vehicle	2017 HONDA PILOT
Component	SUSPENSION
Date of Incident	March 25, 2021
Date Filed	June 4, 2021
Mileage	39,236 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

The contact owns a 2017 Honda Pilot. The contact stated that there was an abnormal squeaking sound coming from the front of the vehicle while driving. The contact took the vehicle to a local dealer who was unable to identify the cause but confirmed the sound. The vehicle was taken back to the dealer where the vehicle was purchased to be diagnosed. The contact was informed that the struts were severely rusted and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 39,236.

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