NHTSA Complaint #11419395 — 2017 GMC ACADIA

This vehicle has twice had parts replaced for the "Shift to Park" issue detailed in GM TSB 19-NA-206. The first incident was in April 2019, and it was repaired under warranty at about 24,800 miles. The second incident was this past week at about 50,800 miles, and this repair cost almost $800 to fix. I contacted GM customer support and was told that I could not get any reimbursement because there was no special coverage or recall for this known problem. This is completely unacceptable, since the problem is clearly a defect in parts manufacturing or assembly, and it renders the vehicle completely unusable since it is impossible to turn the car off when the car does not recognize that the shifter is in park. This is a safety issue because the driver needs to be certain whether or not the vehicle is securely parked before leaving the vehicle.