NHTSA Complaint #11418334 — 2004 SUBARU FORESTER

The contact owns a 2004 Subaru Forester. The contact stated that while having a routine safety check performed on the vehicle, she learned that the lower control was completely rusted. The contact learned that the repair was covered under a special coverage. The contact stated that because the vehicle was not registered in a stated listed for the special coverage, the vehicle was not eligible for the free repair. The manufacturer was made aware of the issue and opened a case. The manufacturer confirmed that the vehicle was not included in NHTSA Campaign Number: 11V464000 (SUSPENSION). The vehicle was not repaired. The approximate failure mileage was 145,000.