NHTSA Complaint #11277340 — 2004 SUBARU FORESTER

TL* THE CONTACT OWNS A 2004 SUBARU FORESTER. WHILE REVERSING THE VEHICLE IN THE DRIVEWAY, THE CONTACT HEARD AN ABNORMAL NOISE AND NOTICED THAT THE FRONT DRIVER'S SIDE TIRE WAS TURNED OUTWARD. THE CONTACT LOST CONTROL OF THE STEERING WHEEL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 11V464000 (SUSPENSION). THE CONTACT REPAIRED THE VEHICLE ON HIS OWN AND REPLACED THE GEARING ASSEMBLY (AXLE SHAFT, LOWER CONTROL ARM, AND BOLT JOINT). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 11V464000 (SUSPENSION) IN 2012. THE FAILURE MILEAGE WAS 211,000. *LN PICTURES OF CONTROL ARM. *JB